Return & Refund Policy – Grunee

Overview

Our return and refund policy is valid for 30 days from the date of purchase. If more than 30 days have passed, unfortunately, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Non-returnable items

Due to the nature of our products and applicable regulations, some items are not eligible for return:

• Hygienic products (e.g., microfiber towels if the packaging has been opened)
• Chemical products with broken seals or opened containers
• Customized or made-to-order items
• Gift cards
• Digital products (e.g., downloadable guides)

How to request a return

1. Contact us at: sales@grunee.pl
2. Provide proof of purchase (order confirmation, receipt, or invoice).
3. Do not send your return without prior approval – we do not accept unauthorized shipments.

Partial refunds may be granted if:

• Items show clear signs of use
• Products are incomplete or damaged for reasons not due to our error
• Return is requested more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within a few business days.

Delayed or missing refunds

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your credit card provider – posting delays can occur.
3. Contact your bank – processing times may vary.

If you’ve done all of this and still haven’t received your refund, please contact us at: sales@grunee.pl

Sale items

Only regular-priced items may be refunded. Sale or discounted items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To exchange an item for the same product, contact us at: sales@grunee.pl and send your item to:

ul. Słowackiego 29,
26-110 Skarżysko Kamienna

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value. Once the returned item is received, a gift certificate will be emailed or mailed to you.

If the item wasn’t marked as a gift or was sent to the purchaser first, the refund will be sent to the gift giver.

Return shipping

To return your item, please mail it to:
ul. Słowackiego 29,
26-110 Skarżysko Kamienna

You are responsible for covering the return shipping costs. These are non-refundable. If your return is approved, the cost of return shipping may be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance for high-value items – we cannot guarantee that we will receive your return.

Need help?

For questions regarding returns, refunds, or exchanges, contact us at:
sales@grunee.pl